Returns & Exchanges
At Bown of London, we want you to be completely satisfied with your luxury bathrobe or loungewear. If your purchase isn't quite right, you can return or exchange any unworn items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully fold the garments and place them back into their original Bown of London packaging, ensuring all tags and labels remain attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized drop-off point; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing